Terms & Conditions

1. Overview

Serlzo is a platform designed to support lead generation, customer nurturing, and business growth. Our goal is to provide businesses with tools that simplify and improve their online operations.

Throughout these Terms, "Serlzo", "we", "us", or "our" refers to the operator of the platform. "You" and "your" refers to anyone who accesses or uses the Services. By accessing or using the Services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must not use our Services.

Serlzo reserves the right to refuse service to anyone for any reason at any time, including but not limited to violations of these Terms or applicable laws.

2. Account registration

To access certain features of the Services, you may need to register for an account. You agree to provide accurate, current, and complete information during registration and to update it as needed. You are responsible for safeguarding your account credentials and for any activities that occur under your account.

a. Refusal of service

Serlzo reserves the right to refuse, suspend, or terminate your access to the Services at any time and for any reason, including but not limited to violations of these Terms, fraudulent activity, or conduct that Serlzo believes is harmful to other users, third parties, or the integrity of the platform. Serlzo is not obligated to provide a reason for refusal of service.

b. Payment

If you purchase any product or service through Serlzo, you agree to pay all applicable charges and fees. Payment must be made through approved payment methods. By providing payment information, you represent that you are authorised to use the payment method and you authorise Serlzo to charge that method for all applicable fees. Unless stated otherwise, all prices are listed in U.S. dollars.

c. Information submission and age restriction

By submitting information through the Services, you represent that you are at least 18 years old, or that you have the legal authority and any required parental or guardian consent to use the Services under the laws that apply to you. Serlzo is not intended to collect information from children under 18. If a minor has access to the Services through parental controls or similar tools, responsibility for supervising that access remains with the parent or guardian.

d. Data importation

The Services may allow you to import content from other sources or platforms. If you choose to do so, you confirm that you have the right and authority to import that content and that doing so does not infringe the rights of any third party. You are solely responsible for the legality and accuracy of any data you import into the platform.

3. Modifications to these terms & other policies

Serlzo reserves the right to modify these Terms & Conditions at any time. When changes are made, the updated version will be posted on this page and the effective date will be revised. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms.

Serlzo may also maintain additional policies, guidelines, or rules that apply to specific features or services. Those additional policies are incorporated into these Terms by reference. In the event of a conflict between these Terms and any additional policy, these Terms will govern unless the additional policy expressly states otherwise.

4. Proprietary rights

Except for the limited rights expressly granted in these Terms, Serlzo retains all rights, title, and interest in and to the Services and all related content, features, trademarks, copyrights, patents, and other intellectual property. You may not use, copy, modify, or distribute any part of the Services without our prior written consent.

Unless Serlzo expressly states otherwise in writing, the Services are provided for your own internal business use and may not be used for unauthorised commercial exploitation, resale, or distribution. Any unauthorised use of Serlzo's intellectual property may give rise to a claim for damages and/or constitute a criminal offence.

5. Subscriptions and refunds

This section governs how you may access and use the Services, including subscription terms, content rights, conduct standards, and data handling. Please read it carefully.

a. Subscriptions

Serlzo operates on a subscription basis. Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings. Serlzo reserves the right to change subscription pricing with reasonable notice to you.

b. Refund policy

Serlzo does not guarantee refunds. Any request for a refund, or any dispute relating to a product or service, may be subject to the terms of the relevant seller, provider, or payment processor. Where a refund is approved, it will be handled by the party responsible for the transaction. For more details, please review our Refund Policy.

c. Personal use

Your subscription and access to the Services are personal to you. You may not share, sell, transfer, or sublicense your account or subscription to any third party. Use of the Services is limited to lawful purposes and must comply with these Terms at all times.

d. Third party service

The Services may include access to, integrations with, or functionality provided by third parties, including payment processors, analytics providers, and other external tools. Your use of those services is governed by the terms and policies of the relevant third party. Serlzo is not responsible for the operation, availability, accuracy, or representations of those third party services.

e. User generated and third party content

The Services may allow users and third parties to upload, submit, post, transmit, or otherwise make content available, including text, photos, videos, reviews, messages, and other materials. You are solely responsible for any content you submit through the Services. By submitting content, you confirm that:

• You own it or have the right to use and share it
• It is accurate to the best of your knowledge
• It does not infringe the rights of any third party
• It does not violate any law or regulation
• It does not contain unlawful, harmful, abusive, defamatory, obscene, or misleading material

Serlzo does not endorse user content and is not responsible for errors, omissions, or reliance placed on it by other users.

f. License to use personal data for the services

Where your submitted content includes personal data that is required for the Services, you grant Serlzo the right to use, store, process, reproduce, display, distribute, and otherwise handle that content as needed to operate, provide, improve, and support the Services. This license is worldwide, non-exclusive, transferable, sub-licensable, royalty free, and valid for as long as needed to provide the Services and carry out related operational purposes. You remain responsible for ensuring that any personal data you submit is lawfully collected and appropriate for the purpose for which you submit it.

g. Reviews

If you submit a review or similar feedback about Serlzo or any product or service offered through it, you confirm that it reflects your genuine experience and is truthful to the best of your knowledge. Serlzo reserves the right to remove reviews that violate these Terms or that it reasonably believes to be false, misleading, or in breach of applicable law.

h. Testimonials and photographs

If you provide Serlzo with a testimonial, photograph, video, or similar promotional content, you grant Serlzo a perpetual, worldwide, non-exclusive, transferable, sub-licensable, royalty free license to use, reproduce, publish, display, distribute, and adapt that material for marketing, advertising, and promotional purposes. If you later want Serlzo to stop using a testimonial or image you provided, you may contact Serlzo with that request. Serlzo will review the request and handle it in line with operational and legal considerations.

i. Rules of conduct

You agree not to use the Services to:

• Violate any applicable law or regulation
• Infringe the rights of any third party
• Submit unlawful, harmful, abusive, defamatory, obscene, or misleading content
• Interfere with or disrupt the integrity or performance of the Services
• Attempt to gain unauthorised access to any part of the Services or related systems
• Use automated tools to scrape, crawl, or extract data from the Services without prior written consent
• Engage in any conduct that Serlzo, in its sole discretion, considers inappropriate or harmful

j. Information storage and access

Serlzo may determine, at its discretion, whether and how long to store user content or account-related data, subject to applicable law and any obligations relating to data retention or deletion. You are responsible for maintaining your own copies of any content you upload or submit. Serlzo is not liable for any loss of data arising from your use of the Services.

k. Suggestions

If you send Serlzo ideas, suggestions, proposals, or similar materials, you agree that Serlzo may use them without restriction or obligation to you, including for improvement, development, marketing, or other business purposes. Serlzo is under no obligation to review, implement, or compensate you for any suggestion submitted.

6. Copyright and infringement

Serlzo respects intellectual property rights and expects users to do the same. If you believe that content available through the Services infringes your copyright, please contact us with the following information: a description of the copyrighted work, the location of the allegedly infringing content, your contact details, and a statement that you have a good faith belief that the use is not authorised. Serlzo may suspend or terminate accounts of repeat infringers.

a. Counter notification

If your content was removed because of a copyright claim and you believe that removal was a mistake or misidentification, you may submit a counter notification with the relevant supporting information. A valid counter notification must include your contact details, identification of the removed content, a statement under penalty of perjury that you have a good faith belief the removal was a mistake, and your consent to jurisdiction in the applicable forum. Serlzo may review that notice and act in line with applicable law.

7. Device and wireless carrier limitations

Your use of the Services may be subject to limitations imposed by your device, operating system, or wireless carrier, including data usage charges, network availability, and compatibility restrictions. Serlzo is not responsible for any fees, charges, or limitations imposed by your carrier or device provider in connection with your use of the Services. You are solely responsible for ensuring that your device and connection are compatible with the Services.

8. Representations, warranties, and disclaimers

The Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. Serlzo does not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components. To the fullest extent permitted by law, Serlzo disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

You represent and warrant that: (i) you have the legal capacity to enter into these Terms; (ii) all information you provide is accurate and complete; and (iii) your use of the Services will comply with all applicable laws and these Terms.

9. Hyperlinks

The Services may contain links to third-party websites or resources. These links are provided for your convenience only. Serlzo does not control those websites and is not responsible for their content, privacy practices, or availability. The inclusion of any link does not imply endorsement by Serlzo. You access linked websites at your own risk.

You may link to Serlzo's publicly accessible pages provided you do so in a way that is fair and legal, does not damage Serlzo's reputation, and does not imply any endorsement or affiliation without Serlzo's express written consent.

10. Compliance and prohibited actions

You agree to comply with all applicable local, national, and international laws, regulations, and ordinances in connection with your use of the Services. Without limiting the foregoing, you must not:

• Use the Services to transmit spam, unsolicited communications, or any form of automated messaging not authorised by applicable law
• Reverse engineer, decompile, or disassemble any part of the Services
• Circumvent or disable any security or access controls on the Services
• Use the Services for any unlawful, fraudulent, or malicious purpose
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

Serlzo reserves the right to investigate and take appropriate legal action against anyone who, in Serlzo's sole discretion, violates this section.

11. Indemnification

You agree to indemnify, defend, and hold harmless Serlzo and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising from or relating to: (i) your use of the Services; (ii) your breach of these Terms; (iii) any content you submit or make available through the Services; or (iv) your violation of any applicable law or the rights of any third party. Serlzo reserves the right to assume exclusive control of any matter subject to indemnification by you, in which event you will cooperate fully with Serlzo.

12. Limitation of liability

To the fullest extent permitted by law, Serlzo and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use of or inability to use the Services
• Any conduct or content of any third party on the Services
• Any content obtained from the Services
• Unauthorised access, use, or alteration of your transmissions or content

In no event shall Serlzo's total liability to you exceed the amount you paid us, if any, during the twelve months preceding the event giving rise to the claim.

13. Terms and termination

These Terms are effective from the date you first access or use the Services and remain in force until terminated by either party. Serlzo may suspend or terminate your access to the Services at any time, with or without cause, including for violation of these Terms.

You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to use the Services will immediately cease. Provisions that by their nature should survive termination — including intellectual property rights, indemnification, limitation of liability, and dispute resolution — will survive.

14. Privacy, use, and dissemination of personal information

Your privacy is important to us. Our collection, use, and disclosure of personal information is described in our Privacy Policy. By using the Services, you consent to the processing of your personal information as described in that policy.

Serlzo may use third-party analytics and advertising services, subject to your consent where required by law. We reserve the right to disclose personal information when required by law or to protect the rights, property, or safety of Serlzo, our users, or others.

15. Advertisements

Serlzo may display advertisements and promotions through the Services. The manner, mode, and extent of such advertising may change at any time without notice. Serlzo is not responsible for the content of third-party advertisements and does not endorse any products or services advertised through the platform. Your interactions with advertisers found through the Services are solely between you and the advertiser.

16. Special admonitions for international use

The Services are operated from and governed by the laws of the jurisdiction in which Serlzo is established. If you access the Services from outside that jurisdiction, you do so at your own initiative and are responsible for compliance with your local laws. You agree not to use the Services in any jurisdiction where such use would be prohibited or restricted.

Certain features or content may not be available in all countries. Serlzo makes no representation that the Services are appropriate or available for use in all locations.

17. Miscellaneous

• Governing law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Serlzo is established, without regard to conflict of law principles.
• Entire agreement: These Terms, together with any additional policies incorporated by reference, constitute the entire agreement between you and Serlzo regarding the Services and supersede all prior agreements or understandings.
• Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force.
• Waiver: Serlzo's failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• Rewards and promotions: From time to time, Serlzo may offer rewards, credits, or promotional programmes. Such offers are subject to additional terms and may be modified or discontinued at any time.
• Contact us: If you have any questions about these Terms & Conditions, please contact us at support@serlzo.com or hello@serlzo.com.